This Agreement will take effect on 15 Jan 2026.

Welcome to use CBi Union!

Please be sure to read this Terms and Conditions carefully! This Terms and Conditions is a contract between users (hereinafter referred to the "Customer", "you", "your" or "any authorized user") and CBI UNION LIMITED (hereinafter referred to "CBi Union", "us", "we", or "our"). These Terms and Conditions govern the availability and use of the CBi Union Services provided by us. By opening or using a CBi Union Account or accessing or using the CBi Union Services, you accept and agree to become bound by these Terms and Conditions. Your acceptance of these Terms and Conditions shall confirm that you fully understand and accept all provisions in these Terms and Conditions. If you do not understand any of these Terms and Conditions, you are advised not accept these.

We hereby remind you that:

(1) You understand that CBi Union is only a platform which provides payment services. Our website does not participate in any of your transactions. CBi Union is not a bank nor investment organization. Your account is not a bank account, your account balance will not generate any interest nor income. CBi Union does not have any control over the products or third parties that use CBi Union services to make payments, so you should be cautious to judge the authenticity, legality and validity of the relevant monetary assets and / or information, and bear the responsibility and loss arising therefrom.

(2) CBi Union will take reasonable steps to ensure the accuracy and timeliness of the information on the website, but it cannot guarantee that the information is completely accurate and up-to-date. CBi Union does not make any commitment to the accuracy, completeness and authenticity of the information on the website, nor will it bear any loss caused directly or indirectly by the information on this website or by delays, failures and omissions in the event of failure to link to the Internet, transmit or receive any notices or messages. CBi Union website and all information and materials in it are provided to you as it is, without any other expressions or implications.

(3) There are also risks associated with trading systems by using the Internet, including but not limited to software, hardware and Internet link failures. Since CBi Union cannot control the reliability and availability of the Internet, CBi Union will not bear any responsibility for distortion, delays and link failures.

(4) www.cbiunion.hk is the only information issuing platform.

(5) It is prohibited to use CBi Union services for any illegal trading activities or illegal acts such as money laundering, smuggling, commercial bribery, illegal financing etc. If any illegal transactions or illegal acts are found or there is evidence that such incidents are likely to occur in the future, or if we suspect that you may have committed any breach or violation of this Agreement or any other Agreement you enter into with us, we will adopt various acts, including but not limited to suspend, freeze or close your account, notifying the relevant authorities etc. CBi Union does not assume any responsibility arising therefrom and reserves the right to pursue liability with the relevant parties.

(6) It is forbidden to use CBi Union Services to conduct malicious manipulation of market, improper transactions and other unethical trading activities. If such events are found or there is evidence that such incidents are highly to occur in the future, CBi Union will warn, restrict those transactions, and shut down all unethical behaviors accounts as appropriate protective and precaution measures. CBi Union does not assume any responsibility arising from the preventive protection measures and reserves the right to pursue the responsibility of the relevant parties.

(7) If you have account balance, CBi Union will deposit your funds into an account which is separate from CBi Union's company account and CBi Union will not use your funds for operating any other company business. In the event of bankruptcy, CBi Union will not provide your funds actively to its creditors.

(8) Our obligations under this Agreement are conditional on our acceptance of you as a Customer at our sole discretion.

(9) If your account becomes inactive or dormant, CBi Union may close your Account. Please see Section 3.3 for details.

Definition:

(1) CBi Union Agreement: The Terms and Conditions, attachments and such other policies and guidelines, notices, circulars and announcements issued by us to you.

(2) Account: The CBi Union account that you register for CBi Union Services.

(3) Password: Including login password, payment password, and verification code. Passwords are a mutually agreed upon authentication mechanism between users and CBi Union.

(4) Inward Transaction: Transfer external funds to your CBi Union account.

(5) Outward Transaction: Use the CBi Union Service transfer your funds from CBi Union account to an external bank account or other platform account.

(6) Service Providers: Include banks, payment service providers, clearing networks and any other third-party payment processing services from time to time used by CBi Union.

(7) Handling fee: the service fee paid by you to CBi Union for the use of CBi Union services.

1. General Provisions

1.1

Before using the services offered by CBi Union, you shall read this Agreement carefully, and consult professionals if you have any doubt or as may be otherwise necessary. If you do not agree to the terms and conditions of this Agreement and/or any change made thereto from time to time and at any time, please immediately stop using the service provided by CBi Union or stop logging into your account. Upon your logging into your account or using any service offered by CBi Union or engaging in any other similar activity, it shall be deemed as having understood and fully agreeing to all terms and conditions of this Agreement, including any and all changes, modifications or alterations that this Website may make to this Agreement from time to time and at any time.

1.2

The use of CBi Union Services requires that you register for a CBi Union Account. Your rights to such Account are limited by and set forth in this Agreement. As part of the application process, you will need to accept this Agreement and you may further be asked to confirm your acceptance to other arrangements that we may from time to time offer you. You agree to provide us with true, accurate, and complete information when you register for a CBi Union Account.

1.3

After filling in the relevant information in accordance with the requirements of CBi Union, and going through other relevant procedures, you will successfully register CBi Union account (hereinafter referred to as "Account"); in the process of registration, if you click on the "I Agree" button, it shall be deemed that you have reached an Agreement with us by way of electronic signature; or when you use this Website, you click on the "I Agree" button or a similar button, or if you use the services offered by CBi Union in any of the ways allowed by CBi Union, it shall be deemed that you fully understand, agree to and accept all the terms and conditions under this Agreement, and in this case, the absence of your handwritten signature will not affect the legal binding force that this Agreement may have on you.

1.4

If CBi Union is notified of a court order, regulatory action or equivalent legal or governmental process that affects your Account, we may be required to temporarily or permanently withhold or freeze all or some portion of the money in your Account, or release such money to third parties. CBi Union will decide, in its sole discretion, what action is required in such circumstances. Unless the court order, Applicable Law, regulatory requirements or other legal process require otherwise, and only if permitted by Applicable Law, we will notify you of such actions. CBi Union shall not be under any obligation to contest or appeal any court order or legal process involving you or your CBi Union Account.

1.5

You acknowledge and understand that CBi Union complies with all applicable laws, regulations, and sanctions regimes, including but not limited to those of the People's Republic of China, the Hong Kong SAR of the People's Republic of China, the United States of America, the United Kingdom, and international organizations such as the United Nations and the European Union (collectively referred to as the "Sanctions Regimes"). No Service shall be provided to any entity which (a) prescribed as sanctioned; (b) subject to any sanctions; (c) violates any Sanctions Regulations; or (d) violates the internal compliance and risk management policies of CBi Union. You shall strictly comply and be bound by the Sanctions Regulations and policies of CBi Union and shall not use any CBi Union Service to engage in any activity which violates or tends to violate the Sanctions Regulations, which shall include using CBi Union Services to process Funds originating from or shipping to any persons, countries, organizations or other entities or related to activities or purposes prescribed as sanctioned or subject to any sanctions under the Sanction Regulations. Your violation of any of the foregoing provisions shall be a material breach of this Agreement, in which case CBi Union shall be entitled to, in addition to other remedies available at law or in equity, suspend or terminate all or part of Services without compensation to you, and you shall indemnify the Indemnified Persons from all losses arising therefrom (if any).

2. Modification

We reserve the right to modify this Agreement from time to time, and disclose such modification by way of announcement on the Website without sending a separate notice to you. The date when the modification is made will be indicated on the first page of the modified Agreement. The modified Agreement will take effect immediately upon announcement on the Website. You shall browse this Website from time to time and follow information on the time and content of modifications, if any, made to this Agreement. When you use Our Services after our publication of any such amendment, supplement or revision, you agree that you are deemed to have read and agreed to the latest version of our Agreement and such other policies and announcements from time to time issued by us to you. If you do not agree with the modifications, you shall stop using the services and close your CBi Union Account immediately; if you continue to use the services offered by Us, it shall be deemed that you accept and agree to be bound by the modified Agreement.

3. Your CBi Union Account

3.1 Registration

3.1.1 Eligibility

You hereby warrant that you shall access and use the Services solely for your own business, trade or professional activities, and shall not directly or indirectly act as an agent or nominee for any third party, unless expressly authorized in writing by the Company. You warrant that you have full legal capacity to enter into this Agreement under applicable laws. Your submission of a registration application and provision of identification information shall constitute irrevocable confirmation that you meet this requirement, and that your local laws permit you to conduct the relevant payment transactions.
You must be the actual owner of the account, have an actual interest in the account and be responsible for the transaction, and you are only trading on your own behalf. If you register for the CBi Union Services on behalf of a business entity, you represent and warrant to us that you are legally authorized under the business entity's formation and organizational documents or under the laws of your home country to agree to this Agreement and you shall supply all such proof to us when we request.
In order to create and use an CBi Union account, you must provide correct and valid information. You authorize CBi Union (directly or through a third party) to perform any queries that we believe are necessary to verify your identity. The information you need to provide varies depending on the jurisdiction in which you are registered. When CBi Union believes that your account is at risk, we have the right to ask for more KYC information supplements.
If the validity period of your ID card or enterprise related certificate expires, you need to re-submit valid ID information or enterprise related certificates and other necessary documents.

3.1.2 Contact Information

You could use an e-mail address or phone number to sign up CBi Union account. Besides, e-mail address is the major approach with which CBi Union will contact you.
You are responsible for your contact information to be correct and effective, so that CBi Union could get to you without unnecessary limitation. You understand and agree that if your failure to receive the electronic information sent by CBi Union is caused by the incorrect or expired e-mail address or the prevention of your e-mail service provider, or other reasons of your own, it should be deemed as that CBi Union has sent the information successfully and effectively.

3.2 Use of your CBi Union Account

3.2.1

You must use your CBi Union account reasonably and properly without any acts mentioned in Clause 3.2.3.

3.2.2

You shall not use CBi Union Services or account except as a business for business-related and commercial activities.

3.2.3 Prohibited activities

The following activities are prohibited in the process of using our website, your Account, CBi Union services, or interacting with other users or third parties:
a. Breach this Agreement or any other Agreement between you and CBi Union;
b. Violate any law, statute, ordinance or regulation.
c. Infringe CBi Union's or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
d. Defame, discredit, threaten or harass our employees or other users;
e. Provide false, inaccurate or misleading information;
f. Engage in potentially fraudulent or suspicious activities and/or transactions;
g. Refuse to cooperate with the investigation procedures including refusal to confirm the authenticity of the identity information or any other information you provide to us;
h. Control an account that is linked to another account that is engaged in any of these restricted activities;
i. Conduct your transactions or use the CBi Union services in a manner that results in or may result in complaints, arguments, compensation requests, chargebacks, extra fees, fines, penalties or other losses to CBi Union or third parties;
j. Send or receive Funds that CBi Union reasonably believes are potentially involved in money laundering, terrorist financing or other illegal activities.
k. Engaging in or being associated with the following industries / business activities (including but not limited to):
- Casinos and card clubs and Betting activities;
- Jewel, gem and precious metal and stones;
- cash intensive industry;
- Firearms, explosives, Weapons, defense, military and dangerous materials;
- Drugs, Marijuana, or Restricted Medicine;
- Gambling or online gambling;
- Adult content and services;
- Digital Assets and Crypto Assets;
- Activities of religious organisation, or political organization.
- Industries / business activities identified as high-risk by CBi Union in accordance with relevant regulations on anti-money laundering and counter-terrorist financing;
- Other enterprises or transactions that exceed the risk tolerance of CBI Union, including high-risk transactions judged in accordance with CBI Union's internal policies, bank partners' policies, or payment network participants' policies.

Notes: The identification of the aforementioned industries that are not allowed access is formulated with reference to the "Guidelines on Combating Money Laundering and Terrorist Financing (Applicable to Money Service Operators)" issued by the Commissioner of Customs and Excise of Hong Kong and the relevant recommendations of the Financial Action Task Force (FATF). CBi Union reserves the right to revise the above list of industries not allowed access in accordance with updates to laws and regulations, adjustments to regulatory requirements, or optimization of its own compliance policies. The revised list will take effect through public announcement on the official website (www.cbiunion.hk), and you should pay attention to the updated content from time to time. If you have any questions about whether your industry meets the access requirements, you can contact your account manager or the company's official consultation channels in advance.

3.2.4 Liabilities and consequences of improper use of Account

You shall bear all losses of CBi Union, CBi Union users or third parties caused by your improper use of CBi Union services in violation of this Agreement. You understand and agree to indemnify CBi Union, CBi Union users or third parties for any such losses. Should we independently determine that you may have engaged in any of the aforementioned prohibited activities, we may take various measures to prevent CBi Union, CBi Union users, third parties, or you from incurring any losses. The actions we may take include, but are not limited to, the following:
a. We may cease, suspend, or restrict your access to your account or CBi Union services;
b. We may refuse to provide CBi Union services to you now or in the future;
c. If we believe that you may be engaging in potential fraudulent or suspicious activities and (or) transactions, we may freeze your funds or account for a reasonable period of time.
d. Should we decide to close/terminate your account, your account balance will be refunded or transferred to another account in your name at the institution you have designated, and you shall bear any costs arising therefrom.
e. We shall not be liable for any compensation for the restrictions we deem necessary to impose.

3.3 Dormant Accounts

3.3.1

Your account shall be deemed Dormant if:
a. There have been no transactions conducted in your account for a consecutive period of 12 consecutive months; or
b. You have not used your account in any form for a consecutive period of 12 consecutive months.

3.3.2

Upon your account being identified as dormant, we have the right to take one or more of the following measures:
a. To charge additional fees for this account;
b. To suspend your use of the account unless you reactivate it within a specified period as required by us;
c. To close your CBi Union account.

3.3.3

Dormant accounts may be subject to fees, the specifics of which are as published on our official website. We will deduct the fees from your account balance until the balance is depleted, at which point your account may be directly closed.

3.3.4

After your account becomes dormant, any further attempts to use the account are at your own risk. You shall bear any financial losses or other risks and responsibilities arising therefrom. CBi Union shall not be held liable. Should any losses be caused to CBi Union, we reserve the right to pursue all your responsibilities.

3.4 Closing your Account

CBi Union will not close any account by itself unless there are exemptions mentioned in this Agreement. You have the right to notify CBi Union that you want to close your Account at any time. It is impossible to be invoked once the account is closed.
Please consider your decision carefully before applying to close your account. All your identification related information and transaction data will be cleared on the website when the account is closed, but you are still responsible for your historical transactions and we will reserve your identification related information and transaction data for 5 years or more in accordance with regulatory requirements for inspection by the competent authorities. You must withdraw all the money in your account before closing it, or you have to declare waiving your account balance explicitly.

4. Services of CBi Union

4.1.

CBi Union provides services within the scope of operations of receiving payments, making payments, currency exchange services, and other related services within the scope of an MSO (Money Service Operator).

4.1.1 Receiving Payments:

Refers to the act of receiving funds from approved platforms or payers into a designated CBi Union account.

4.1.2 Sending Payments:

Transferring funds from your CBi Union account to a designated bank or platform account.

4.1.3 Currency Exchange:

Exchanging the funds in your CBi Union account into a currency of your choice, based on instructions or as agreed in this Agreement. The exchange rates we provide to you before the transaction are for reference only, and the actual rate at the time of execution shall prevail. Once you submit an order, it indicates your Agreement to the exchange rate we provide. Currency exchange is a non-reversible transaction, and once you have submitted your order, you assume responsibility for any resulting liabilities and losses.

4.2

When performing any operation, you must carefully verify the account information used for the transaction. If the processing fails due to incorrect account information provided by you, you may also be required to bear the associated service fees.

4.3

The currencies currently supported by CBi Union include, but are not limited to, USD, EUR, HKD, CNY. We may activate or deactivate any currency from time to time. If a transaction involves currency exchange, we will convert it into the designated currency according to the exchange rate we provide before the transaction can be completed.

5. The Limitations for Transactions

In order to protect the safety of users' accounts and control the risk probably existing in law and credit, CBi Union might monitor your behaviors of transaction, and set up limitation for transaction amount, transactions times and frequency. You acknowledge and agree the supervision and limitation set up by CBi Union. If the below situation happens like: (a) violate this Agreement or other Agreements between you and CBi Union or (b) Account and funds theft, frauds, hacker attack and other events we considered possibly harmful to CBi Union and the safety of users, we may unilaterally stop, suspend or limit your access to CBi Union account or CBi Union service and/or limit your use of funds. You acknowledge, CBi Union can set up any necessary limitation for your account without any notice. Under such a situation, CBi Union would not assume any responsibility for this limitation.

6. The Adjustment of Account balance

In general, any adjustments we make to your CBi Union account required your consent or made under your instructions. However, the following situations are exemptions:

6.1

If you are in default on the funds of CBi Union, CBi Union has the right to deduct the money from your account for any fund you defaulted.

6.2

If the balance of your account is not enough for your processing transaction, CBi Union has the right to deduct the money you deposit or receive later for compensating the debt.

6.3

If you have more than one type of currency in your account, and one of the currencies become negative due to some reasons, CBi Union has the right to use another type of currency in your account to compensate the debt.

6.4

If your account has other linked accounts, CBi Union has the right to use any balances held in other linked accounts to offset the outstanding balance in your account.

6.5

We will correct any errors we find. If the error causes you to receive money less than the correct amount, CBi Union will make up the difference for your account. If the error causes you to receive money more than you deserve, CBi Union will deduct excess funds from your account.

6.6

Relevant provisions in other clauses of the Agreement.

7. Fees

For more fees details, please refer to https://www.cbiunion.hk/fee.html. CBi Union reserves the right to adjust or update the fee schedule from time to time.

8. User Information and Security

For the relevant terms of user information collection, use, storage and information security, please refer to the relevant provisions of the "Privacy Policy".

9. Intellectual Property

9.1.

"CBiUnion.hk" "CBi Union" and all logos related to the CBi Union services are either trademarks or registered trademarks of CBi Union or CBi Union's licensors. You are not allowed to copy, imitate, modify or use them without CBi Union's prior written consent.

9.2.

All page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of CBi Union. You are not allowed to copy, imitate, modify or use them without prior written consent.

9.3.

If you are using CBi Union software such as an API or other software application that you have downloaded, CBi Union grants you a revocable, non-exclusive, non-sub licensable, non-transferable, royalty-free limited license to use CBi Union's software in with the documentation of the software and all updates, upgrades, new versions and replacement software. You are not allowed to rent, lease or otherwise transfer you rights in the software to the third party.

9.4.

You must comply with the implementation and user requirements contained in all CBi Union documentation about CBi Union services. If you do not comply with CBi Union's implementation and user requirements, you will be liable for all damages posed on you, CBi Union and third parties. You agree not to alter, copy, revise, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software. You acknowledge that all rights, titles and interests to CBi Union software are owned by CBi Union. Any third-party software application you use on the CBi Union websites is subject to the license you agreed to with the third party that provides you with this software. You agree that CBi Union does not have ownership or control of these third-party software, nor does it assume any responsibility.

10. Dispute Solutions

10.1.

If a dispute arises between you and CBi Union, we will learn about and address your concerns. If our solution is not satisfactory for you, we would provide you with a neutral and cost-effective means to resolve the dispute quickly. Disputes between you and CBi Union regarding the CBi Union services shall be resolved at any time by sending an email to service@cbiunion.hk (subject "Service Dispute").

10.2.

You agree that any and all disputes or claims that all arise between you and CBi Union, shall be resolved exclusively through final and binding arbitration, rather than in court. This Agreement to arbitrate is intended to be broadly interpreted. You and CBi Union agree that each of us may bring claims against the other to Hong Kong International Arbitration Center, and any arbitration of Arbitration institution could be executed by any court having corresponding judicial jurisdiction.

10.3.

If you have disputes with other CBi Union customers, please resolve it by yourself. We will assist you in resolving disputes. CBi Union will not participate or be biased towards one party. CBi Union only provides payment channels and will not be responsible for your behavior or loss.

11. Liabilities Exemptions

11.1.

CBi Union only provides you with payment and related services. In any case, CBi Union is an independent service provider, not your agent or branch/affiliate. You understand and agree that under no circumstances will CBi Union be liable for the followings:
11.1.1 Income loss;
11.1.2 Trading profit or contract loss;
11.1.3 Business interruption;
11.1.4 Loss of currency expected to be saved;
11.1.5 Information loss;
11.1.6 Loss of opportunity, goodwill or reputation;
11.1.7 Damage or loss of data;
11.1.8 The cost of purchasing an alternative product or service; and
11.1.9 Any indirect, special or incidental loss or damage arised from infringement (including negligence), breach of contract or any other reasons, no matter whether such loss or damage can be reasonably foreseen or we have been informed in advance that there is a possibility of such loss or damage.

11.2.

If you have a dispute with one or more users, you agree that CBi Union and its affiliates (and their officers, directors, customer service representatives, joint ventures, employees and suppliers) are exempt from such disputes in any form or any and all (actual and indirect) compensation claims, claims and damages associated with it, regardless of its type and nature.

11.3.

CBi Union has an independent and advanced program processing system, but you must know that any system must have a response time to send and receive request, during which time CBi Union is exempt from liability.

11.4.

Due to information network equipment maintenance, information network connection failure, computer, communication or other system failure, power failure, weather, accident, strike, labor dispute, riot, uprising, riot, productivity or lack of production materials, fire, floods, storms, explosions, wars, bank or other partner reasons, digital asset market collapse, government actions, judicial or administrative orders, other actions that are not within CBi Union's controllable scope, or third parties that CBi Union does not assume any responsibility for the inability to service or delay the service but cause your loss.

11.5.

CBi Union cannot guarantee that all information, programs and texts etc. contained in this website are completely safe and free from any malicious programs such as viruses and Trojans, so you may log in, using any service on this website or download and use any program downloaded from this website, information and data etc., are your personal decisions and bear the risks and possible losses.

11.6.

CBi Union does not make any guarantees or promises to any information, products and services of any third-party websites linked to this website and any other forms of content that are not subject to CBi Union. If you use any services or information provided by third-party websites, the products are all determined by you and assume all responsibility arising therefrom.

11.7.

You understand and agree that we are not liable for any damages and we are not compensating your loss resulting from any of the followings:
11.7.1 We have reasonable proofs to believe that there may be material breaches or defaults in your specific transaction.
11.7.2 We have reasonable proofs to believe that your actions on this website are suspected of being illegal or improper.
11.7.3 Fees and losses arising from the purchase or acquisition of any data, information, transactions, or alternative actions through the services of this website.
11.7.4 Your misunderstanding of the services of this website.
11.7.5 Any other loss related to the services provided on this website that are not caused by CBi Union.
11.7.6 Any third party or offline payments outside CBi Union platform.

11.8.

CBi Union does not waive any rights not covered in this Agreement to limit, waive or offset CBi Union's fullest liability of law for damages.

11.9.

Upon your registration, you acknowledge that CBi Union will perform any operations in accordance with the rules set forth in this Agreement and that any risks arising therefrom shall be borne by you.

12. Termination

12.1.

CBi Union has authority to cancel your account according to this Agreement, the Agreement will end on the day your account get canceled.

12.2.

CBi Union has authority to end the service of the website according to this Agreement, the Agreement will end on the day all of the service of our website canceled.

12.3.

After the Agreement ends, you have no right to ask our website to continue to offer any service or other obligation, including but not limited to any information our website kept for you or exposed to you originally, and the message unsent or unread we delivered to you or the third party.

12.4. Notice.

Where CBi Union exercises a right of suspension, we will give the customer notice of suspension where possible and the reasons for such suspension, either before the suspension is put in place, or immediately after, unless it would compromise CBi Union's reasonable security measures or otherwise be unlawful.

12.5.

On termination you will need to repay any money you owe us.